IT support and help desk
Resolve issues with your devices, software and access to work.
- Remote or on-site assistance
- Issue diagnosis and resolution
- Windows and macOS support
- Printer and peripheral setup
- Help with workplace apps
BML IT SERVICES · FREELANCERS & SMALL BUSINESSES WITHOUT INTERNAL IT
IT support for freelancers and small businesses.
We help freelancers and small businesses keep their computers, accounts and workplace tools running. We agree the scope and price before work begins.
CONNECT. INNOVATE. PROTECT.
Need help as an individual? We also support your computers, personal devices and home technology.
Services for freelancers and small businesses
Practical IT support, shaped around your needs.
Support for workplace devices, business tools, networks and security, with clear scope and pricing agreed before work begins.
Computer maintenance and repair
Extend the life of your devices and keep them running well.
- Diagnosis, repairs and preventive maintenance
- Set up or replace computers and accessories
- System cleanup and performance improvements
- Data transfers and recovery from backups
IT support for small businesses
Flexible help for businesses without a full-time IT team.
- Technology setup for new businesses
- Employee onboarding and workplace setup
- Put essential security measures in place
- Choose equipment and coordinate suppliers
- Ongoing IT support with an agreed scope
Email and cloud workplace tools
Set up or move the tools you use to work and collaborate.
- Microsoft 365 or Google Workspace setup and migration
- Email, calendars, files and video calls
- Account, access and licence management
- Organising collaboration tools
Networks, servers and virtual machines
Technology solutions sized to your business needs.
- Networks, Wi-Fi, switches and routers
- Virtual machines where they are a practical fit
- Windows Server, storage and backups
- Installation, management and maintenance
Cybersecurity
Practical ways to protect your staff, devices and information.
- Security reviews
- Multi-factor sign-in, password guidance and staff awareness
- Device protection, including Microsoft Defender
- Backup and recovery solutions
AI for everyday work
Find practical ways to use artificial intelligence in your business.
- Selecting and setting up suitable tools
- Microsoft Copilot and ChatGPT for business
- Help with task automation and information search
- Privacy and responsible-use review
IT automation
Reduce manual work and simplify day-to-day technology management.
- Automated account and access changes
- Device preparation and deployment
- Automation for support requests and recurring tasks
- Reports and monitoring
IT advice and planning
Make clear technology decisions that fit your goals and budget.
- IT review and practical roadmap
- Planning for changes and migrations
- Cost and licence optimisation
- Supplier and risk review
How we can help
Tell us what you need. We will suggest a practical solution.
From day-to-day support to a specific project, we can help remotely or at your workplace.
YOUR NEED
A new team member is joining
HOW WE CAN HELP
Get their IT ready: we set up accounts, access, devices, email and work tools.
YOUR NEED
A computer is not working
HOW WE CAN HELP
Remote or on-site support for Windows, Macs, printers, accessories and common user issues.
YOUR NEED
Your business is growing
HOW WE CAN HELP
Technology that can grow with you: computers, networks, servers and cloud tools to suit your changing needs.
YOUR NEED
There are too many apps or licences
HOW WE CAN HELP
Review and simplify your apps, subscriptions and licences to make them easier to manage.
YOUR NEED
You are concerned about security
HOW WE CAN HELP
Review your security and improve protection: multi-factor sign-in, device protection, clear guidance and staff awareness.
YOUR NEED
You are setting up or moving your work tools
HOW WE CAN HELP
We set up or move your workplace tools: email, calendars, files and collaboration, including user and licence management.
YOUR NEED
You do not have an in-house IT team
HOW WE CAN HELP
Ongoing IT support, plus equipment selection, setup and maintenance with options to fit your budget.
YOUR NEED
You want to make better use of AI
HOW WE CAN HELP
AI for productivity and automation: we review tools such as Copilot and ChatGPT and identify useful workflows.
Projects
Practical projects with clear outcomes.
We agree the work, deliverables and timing in advance, then review and document the results.
Computer replacement
Planning, installation, initial setup and workstation checks.
Office setup
Set up and organise computers, printers and basic connectivity.
New staff setup and training
Accounts, devices, tools and guidance for new team members.
Practical digital improvements
Improve how you use folders, email, calendars and forms.
IT made simpler
Understand. Agree. Resolve.
A clear process: we agree the work, how it will be done, the price and expected result before we begin.
We listen
We learn what is happening, what you need and who is affected.
We agree
We set the work, service format, price, timing and expected result.
We do the work and review it
We keep you updated and document the result and any next steps.
Responsible access: BML coordinates the work and final review. We access your devices or systems only with your permission.
Easy starting points
Start with a clear solution.
You do not need to design the service from scratch. Choose a starting point and we will adapt the scope to your situation.
Small business IT health check
Review of devices, accounts, backups, basic security and improvement priorities.
- Outcome: findings summary
- Priorities in clear order
- Follow-up quote based on scope
New starter setup
Account, device, access, email, collaboration tools and first-day handover.
- Ready for day one
- Access checks
- Basic handover documentation
Small business care
Defined monthly support for users, equipment and agreed tasks.
- Defined scope and users
- Issue follow-up
- Agreed escalation when needed
Guide prices for freelancers and small businesses
Choose a service option and agree the scope together.
Guide prices · October 2026. These are starting references, not fixed rates. We’ll confirm the final quote before starting, based on your needs. Prices shown exclude VAT.
For freelancers and small businesses
| Service option | Guide price | Suitable for |
|---|---|---|
| Remote support | €45–60 / hour + VAT | Technical issues, questions and user support. |
| On-site support | €55–70 / hour + VAT | Computers, printers, installations and office support. |
| Day rate | €350–500 / day + VAT | Equipment replacement, setup and training. |
| Monthly support | From €250 / month + VAT | A plan based on users, coverage and tasks. |
| Fixed-scope project | After review | Work and deliverables agreed in advance. |
Example for a business: an office with 10 users, four hours of remote support per month, one on-site visit and basic maintenance/documentation: €350–450 / month + VAT, depending on the agreed scope.
How we work: tell us what you need; we review the case and confirm the service option, scope, timing and price before starting. The final price depends on scope, duration, number of users, coverage and needs. Out-of-hours work is quoted at a higher agreed rate. Cloud, cybersecurity, infrastructure, managed IT, AI and automation are quoted specifically after reviewing the scope.
WORKING HOURS AND SERVICE CONDITIONS
The guide rates in this estimate apply during the regular hours shown below.
REGULAR HOURS
Monday to Friday
07:00 to 21:00 Rates shown on this page.WEEKEND
Saturday and Sunday
09:00 to 17:30 50% above the regular rate.OUT-OF-HOURS COVER
Any day, by prior agreement
Monday to Friday21:00 to 07:00 next day
Weekend18:00 to 09:00 next day
Out-of-hours cover is agreed and confirmed at least 48 hours in advance, any day.
The weekend surcharge may be replaced by an agreed package.
Expertise and approach
Experienced support. Technology that works for you.
We help small businesses and freelancers keep their technology secure, reliable and easy to use.
We combine hands-on IT support and operations experience with a straightforward approach: understand the issue, agree on the work, and get it sorted.
From computers and networks to Microsoft 365, Google Workspace, websites and cloud services, we find the right fit and explain things clearly.
WindowsMicrosoft 365Google WorkspaceWindows ServerActive DirectoryVirtual MachinesSalesforceWebsites & domainsDevice setup
Why choose BML
Clear, flexible and reliable IT support.
A dedicated IT professional
You deal directly with the person handling your support.
A familiar point of contact
Clear, personal communication from first request to final review.
People come first
Patient support, useful training and clear explanations.
Clear, agreed work
We agree the work, price and expected outcome in advance.
Documented follow-up
A clear record of issues, actions and resolutions.
Flexible support
Hourly, daily, project-based or monthly support.
Authorised access
We access devices and systems only with your permission.
Frequently asked questions
Helpful information before you get in touch.
If you have another question, you can include it in your support request.
Who can BML help?
Small businesses and freelancers who need reliable support for their work technology.
Can you provide remote and on-site support?
Yes. We agree the best option based on the work and your location.
Are these the final prices?
No. These are guide prices before VAT. We agree the final price with you based on the work and support needed.
What does monthly support include?
We agree a support plan based on the number of users and tasks. Plans start from €250 per month plus VAT.
Do the guide prices cover every service?
No. Cloud, cybersecurity, infrastructure, managed IT, AI and automation projects are quoted individually after we understand your needs.
How do I send a support request from this website?
Choose “Request support” and complete the form. You can prepare an email, open a WhatsApp chat with a message ready for review, or print/save the request as a PDF. This local version does not save or send requests automatically.
Will BML access my devices or systems without permission?
No. We access your devices or systems only with your permission and within the agreed scope.
Next step
Tell us what you need help with.
Tell us what is happening or what you would like to achieve. We will suggest a practical next step and agree the price with you before work begins.